Services / Integration Architecture
Integration Architecture
Most Salesforce failures are integration failures. I design how Salesforce exchanges data with ERPs, HR, core banking, marketing platforms and data warehouses — who owns each record, how it syncs, how errors surface and how it is secured.
When you need this
- Salesforce needs to talk to an ERP, PSA, HR or core banking system and you need a clear pattern.
- Duplicate or conflicting data keeps appearing across systems.
- Your middleware team and Salesforce team are designing in isolation.
- Integrations break silently and nobody notices until a customer does.
What I do
- Define systems of record, data ownership and synchronisation rules.
- Choose integration patterns (request-reply, fire-and-forget, batch, event-driven, data virtualisation).
- Design authentication and authorisation (OAuth flows, JWT, named credentials).
- Specify payloads, field mappings, error handling, retries and monitoring.
- Work alongside MuleSoft or middleware architects to land the design.
Relevant experience
- Led the refinement of a Certinia PSA integration landscape spanning 10+ systems and 30+ data and process touchpoints.
- Designed integration strategies between Certinia PSA and SageHR via MuleSoft, and between Certinia PSA and Microsoft Business Central.
- Designed the integration architecture across Financial Services Cloud and 5 external systems for a Canadian credit union.
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Learn moreNeed a senior Salesforce architect?
Tell me about your platform, your programme or the role you are trying to fill. You will hear back from me personally — usually within one business day.